Office Policies

We can help you achieve the smile you deserve and the smile you have always wanted! No matter what age, if you have an appreciation for the self-confidence a winning smile can bring, we can help. Our quality will be reflected in your smile. But first, you need to know some facts about our office!

Scheduling Appointments

How to Fit Orthodontics into a Busy Schedule

Most people seeking orthodontic treatment have other important obligations during the day, usually work or school. When active treatment begins, each patient is seen every few weeks, and some of these appointments may conflict with work or school schedules.

We have devoted considerable time and effort into designing our scheduling system. We want to see you on time for your appointment. Second, we want to have adequate time during each appointment to do the necessary procedures. Third, we wish to answer questions and update you on your treatment progress.

The Plan

Because we believe that your time is valuable, our goal is to serve our patients in a prompt and efficient manner. Therefore, we request that you arrive for your appointment on time.

If you prefer all morning appointments, that can be arranged, although we cannot provide you with all afternoon appointments. Occasionally, a patient’s treatment may require a longer appointment to be scheduled during school or work hours. To be fair to all of our patients, we will alternate your appointments from morning to afternoon.

Some appointments are blissfully short. During your treatments, there are times when the adjustments are completed quickly even though they may be quite technical. We have tried to design treatment methods that limit your inconvenience.

Because the schedule is carefully crafted, your late arrival can pose a problem. In fairness to the other scheduled patients, we may not be able to accomplish your entire pre-scheduled procedure. Therefore, we may find it necessary to reschedule your appointment. In addition, a patient arriving with a broken appliance that we are unaware of may also need to be rescheduled.

Rescheduling Appointments

We kindly request a 24-hour notice if you need to cancel or reschedule your appointment. We appreciate your cooperation.

We also realize that, occasionally, unforeseen circumstances arise which necessitate a change in appointments or cause you to overlook an appointment. We will do our best to reschedule your appointment as soon as possible; however, in order to avoid a delay in treatment, it may become necessary to reschedule an after-school or after-work appointment to one during school or work hours. Missed appointments or numerous appointment changes will inevitably result in an extension of your treatment time. If you miss three or more appointments, you may be subject to an additional $35 fee.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 7:20 a.m. – 4:30 p.m.
Limited Friday Appointments: 8:30 a.m. – 10:30 a.m.

The office is closed on weekends and major holidays, as well as times when the doctor and staff are attending in-service or continuing education programs.

Our office is open Monday through Friday. If you have an emergency on a weekend or on a day that the office is closed, please call the office phone number: (317) 272-4755. The message will direct you to a person that is capable of handling your emergency. If you are unable to contact us, contact your general dentist who can also help take care of emergencies.

Family Care Program

When a patient becomes a part of our practice, we feel a responsibility to the entire family. We provide a free orthodontic examination for everyone in the family. We see patients at all ages and prefer to do an initial exam at age 7 when the permanent teeth are starting to erupt. Early treatment can often minimize future orthodontic problems and maximize our treatment results. Even Mom and Dad may have problems that they are concerned about that may not have been addressed at an earlier age or are a result of that awful hassle called relapse. There is no obligation on your part to have treatment; it is just our way to let you know that we care about all your smiles.

If we can be of service to any other member of the family, please call (317) 272-4755 to make an exam appointment.